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In this section you will find after the passage a number of questions about the passage. You must choose the one which you think fits best . Write your answers in the spaces below (1.0pt)
I know that it is my job to make sure that everything goes well for the tourists and I feel I work hard for the company. I cannot be blamed for last week. I met the group at the airport and took them to the coach. The coach driver was a bit annoyed because the flight was late. But it wasn’t far to the hotel and everyone was looking forward to their dinner. We hadn’t used the Hotel Riviera before but our normal one had a conference in it so it was fully booked. When I announced our arrival at the reception desk, they said they were full. I had booked rooms for the group but the manager said they were cancelled by phone a few days before. He insisted that he recognised my voice and that I had made the phone call. We had a bit of an argument but they obviously didn’t have enough rooms. In the end, the manager phoned hotels in the town and found rooms for everyone. but in four different hotels. By this time, the coach had gone, so we had to get taxis and some of the tourists started to get very angry with me. I still don’t know who made that phone call but it definitely wasn’t me ...
1.What is the writer trying to do?
A. argue B. explain C. apologise D complain
2.Who was the text written to?
A. one of the tourists B. the writer’s employer
C. the hotel manager D. the coach company
3.Why weren’t any rooms available at the Hotel Riviera?
A. A conference was taking place there. B. There were more people in the group than expected.
C. Someone had forgotten to book them. D. Someone had said they were not needed.4.What happened in the end?
A. The tourists got angry with the hotel manager. B. The tourists couldn’t stay together.
C. The writer found other hotels with rooms. D. The writer called the coach driver back.
5. Which of the following diaries was written by one of the tourists?
A.. The hotel we were taken to wasn’t good enough so we asked to change to a different one.
B. We got to the airport and had to wait for the coach. So it was really late when we got to the hotel.
C. The coach driver took us to the wrong hotel and they know nothing about us.D. Someone had made a mistake with our hotel booking and the hotel had given our rooms to other people.
1, spent
2, every
3, has
4, like
5. floor
6, after
7, pressed
8, stopped
9, thought
10. when
11. at
12. voice
13, don't
14, down
15. being
Dear Reception,
Many thanks(1)...... the weekend break(2).......my wife and I enjoyed at your hotel recently. We had a very pleasant(3)....... The service was superb(4)........ the food was delicious! We hope(5)... your hotel again soon.
I would like(6)..... you a favourite. I have lost a pair of brown trousers,(7)....... I think I left in (8)..... wardrobe of my room. (9)..... you possibly check if it is so? I would be most grateful. I look forward(10)....... from you.
Your sincerely,
Jack Higgins
1. A.about B.for C.at D.on
2. A.so B. and C.that D. where
3. A. stay B.staying C.stays D. staryed
4. A.both B.but C.although D.and
5. A.shall vist B. to visit C. will visit D.visiting
6. A.doing B. to do C.to ask D.asking
7. A.that B.who C.why D. which
8. A.this B.one C.the D.a
9. A.could B.would C.will D.all the correct
10. A.to hear B. to hearing C.hear D.hearing
Put the verb into the correct form present simple or past simple active or passive.
1 It's a big factory. Five hundred people (employ) are employed there.
2 (somebody/clean) Did somebody clean this room yesterday?
3 Water ..covers.. (cover) most of the earth's surface.
4 How much of the earth's surface ..is covered.. (cover) by water?
5 The park gates ..are locked.. (lock) at 6.30 pm every evening.
6 The letter ..was posted.. (post) a week ago and it ..arrived.. (arrive) yesterday.
7 The boat hit a rock and ..sank.. (sink) quickly. Fortunately everybody ..was rescued.. (rescue).
8 Richard's parents ..died.. (die) when he was very young. He and his sister ..were brought up.. (bring up) by their grandparetns.
9 I was born in London but I ..grow up.. (grow up) in Canada.
10 While I was on holiday, my camera ..was stolen.. (steal) from y hotel room.
11 While I was on holiday, my camera ..disappeared.. (disappear) from my hotel room.
12 Why ..did Sue resign.. (Sue/resign) from the job? Didn't she enjoy it?
13 Why ..was Bill sacked.. (Bill/sack) from his job? What did he do wrong?
14 The company is not independent. It ..is owned.. (own) by much larger company.
15 I saw an accident last night. Somebody ..called.. (call) an ambulance but nobody ..was injured.. (injure) so the ambulance ..was not needed.. (not/need).
16 Where ..are these photographs taken.. (these photographs/take)? In London?....Did you take...(you/take) them, or somebody else?
17 Sometimes it's quite noisy living here but it's not a problem for me. I ..am not bothered... (not/bother) by it.
Put the verb into the correct form present simple or past simple active or passive.
1 It's a big factory. Five hundred people are employed (employ) there.
2 Did somebody clean (somebody/clean) this room yesterday?
3 Water ..covers.. (cover) most of the earth's surface.
4 How much of the earth's surface ..is covered.. (cover) by water?
5 The park gates ..are locked.. (look) at 6.30 pm every evening.
6 The letter ..was posted.. (post) a week ago and it ..arrived.. (arrive) yesterday.
7 The boat hit a rock and ..sank .. (sink) quickly Fourtunately everybody ...was recused.. (recue).
8 Richard's parents ..died .. (die) when he was very young. He and his sister ..were bought up.. (bring up) by their grandparetns.
9 I was born in London but I ..grew up.. (grow up) in Canada.
10 While I was on holiday, my camera ...was stolen. (steal) from y hotel room.
11 While I was on holiday, my camera ...disappeared. (disappear) from my hotel room.
12 Why ...did Sue resign. (Sue/resign) from the job? Didn't she enjoy it?
13 Why ..did Sue resign.. (Bill/sack) from his job? What did he do wrong?
14 The company is not independent. It ..is owned.. (own) by much larger company.
15 I saw an accident last night. Somebody ...called . (call) an umbrella but nobody . was injured... (injure) so the ambulance .wasn't needed... (not/need).
16 Where ..were these photographs taken.. (these photographs/take)? In London?...Did you take....(you/take) them, or somebody else?
17 Sometimes it's quite noisy living here but it's not a problem for me. I ...am not bothered.. (not/bother) by it.
I have Learned, often the hard way, that there are a few simple rules about how to make life easier both before and after your journey. First of All, always check and double-check departure times. It is amazing how few people really do this carefully. Once i arrived at the airport a few minutes after ten. My secretary had got the ticket for me and i thought she said that the plane left at 10:50. I walked calmly to the departure desk, thinking I still had a little time to spare. I didn`t bother to take a good look at the ticket. The clerk at the desk told me politely but firmly that the departure time was 10:15 and that the flight was, according to international regulations, " now closed! ". I had to wait three hours for the next one and missed an important meeting.
The second rule is to remember that even in this age of credit cards, it is still important to have at least a little of the local currency with you when you arrive in a country. This can be absolutely essential if you are flying to a place few tourists normally visit. A few years ago, I took a business trip to Oklahoma. I flew there from London via Dallas,with very little time to change planes in between. I arrived there at midnight and the bank at the airport was closed. The only way to get to my hotel was by taxi and since I had no Dollars, i offered to pay in Pounds instead." Listen, Buddy! I only take Real money! " the driver said angrily. Luckily I was able to borrow a few dollars from a clerk at the hotel, but it was Embarrassing.
The third and last rule is to find out as much as you can about the weather at your destination before you leave, especially if you can take only a little baggage with you. I feel sorry for some of my colleagues who travel in heavy suits and raincoats in May, when it is still fairly cool in London or Manchester, to places like Athens, Rome or Madrid, where it is already beginning to get quite warm during a day. Few people understand just how important it is to have the right sort of clothes with you in these days of rapid air travel.
I. Discuss these questions. Campare your answers.
1. Explain why the writer once arrived at the airport only a few minutes before the plane left.
=>Because his secretary had got the ticket for him and he thought she said that the plane left at 10:50.
2. Whose fault do you think it was? Thư writer's or his secretary's? Give reasons for your answer.
=>Thư writer's .Because he didn`t bother to take a good look at the ticket.
3. Explain why the writer think it is essential to have at least a little local currency when you arrive in a foreign country.
=>Because this can be absolutely essential if you are flying to a place few tourists normally visit.
4. Describe some of the problems you could have if you ignore the advice in the last paragraph
=>when it is still fairly cool in London or Manchester, to places like Athens, Rome or Madrid, where it is already beginning to get quite warm during a day.
I (write) (1) ................. am writing...................... to express my dissatisfaction of my stay at the Lord Hotel in London last weekend. I (book) (2) ..................booked .................... the hotel in Sweden and also (receive) (3) ...........received .................. information about the hotel. I (promise) (4) .........was promised ....................... a luxury weekend. However, I (be) (5)..........am not........................... not satisfied. The room was comfortable, but the traffic from the road opposite the hotel (make) (6) ...................made ................. it impossible to (sleep) (7) ................sleep ............ I (ask) (8) ........asked .............................. for another room, but no single rooms (be) (9) ..............were ................... available. I required room-service one night and I (have) (10) ..................had................ to wait for almost one hour before someone came.
1. am writing
2. booked
3. received
4. was promised
5. am
6. made
7. sleep
8. asked
9. were
10. had